Privacy Policy
We take your privacy seriously and are committed to protecting your personal information in accordance with Taiwan's Personal Data Protection Act
Last Updated: February 15, 2025
Information We Collect
RenewaSystema collects various types of information to provide you with excellent C++ programming education services. We gather this information through different methods and use it solely for educational and administrative purposes.
We only collect information that is necessary for providing our services and improving your learning experience. All data collection complies with Taiwan's Personal Data Protection Act.
Personal Information
- Full name and contact details including email address and phone number
- Educational background and programming experience level
- Payment information processed through secure third-party services
- Communications you send to us including support requests and feedback
- Course completion records and assessment results
Technical Information
Our website automatically collects certain technical information to ensure proper functionality and security. This includes your IP address, browser type, device information, and usage patterns on our educational platform.
How We Use Your Information
Your personal information helps us deliver personalized C++ programming education and maintain high-quality learning experiences. We use your data responsibly and only for legitimate educational purposes.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course enrollment and administration | Contact details, educational background | Contract performance |
| Payment processing | Financial information, identity verification | Contract performance |
| Learning progress tracking | Assessment results, completion records | Legitimate interest |
| Customer support | Contact details, communication history | Contract performance |
| Service improvement | Usage patterns, feedback | Legitimate interest |
Educational Communications
We send course-related updates, assignment reminders, and important announcements about your C++ programming education. These communications are essential for your learning journey and course completion.
Data Sharing and Third Parties
RenewaSystema does not sell or rent your personal information to third parties. We only share your data with trusted service providers who help us deliver our educational services, and only when necessary.
Authorized Service Providers
- Payment processors for secure transaction handling
- Educational technology platforms for course delivery
- Email service providers for course communications
- Cloud storage services for secure data backup
- Analytics services for website performance improvement
All third-party service providers are carefully selected and must meet our strict data protection standards. They are contractually required to protect your information and use it only for the specified purposes.
Legal Requirements
We may disclose your information if required by Taiwan law, court orders, or government regulations. In such cases, we will limit disclosure to the minimum necessary and notify you when legally permitted.
Your Rights and Choices
Under Taiwan's Personal Data Protection Act, you have important rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.
Access and Control
- Request access to your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your data when legally permissible
- Object to certain processing activities
- Request data portability for information you provided
- Withdraw consent where processing is based on consent
How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected] with your request. We will verify your identity and respond within 15 days as required by Taiwan law. Some requests may require additional time for complex cases.
Please note that certain information may need to be retained for legal compliance, course completion records, or legitimate business purposes even after you request deletion.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices follow industry standards and Taiwan data protection requirements.
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and user authentication systems
- Regular security audits and vulnerability assessments
- Encrypted storage for sensitive information
- Backup systems with secure data recovery procedures
Administrative Safeguards
Our staff receives regular training on data protection requirements and privacy procedures. Access to personal information is limited to employees who need it for their job responsibilities, and all access is logged and monitored.
Incident Response
In the unlikely event of a data breach, we have established procedures to quickly assess the situation, contain the breach, and notify affected individuals and authorities as required by Taiwan law.
Data Retention and Deletion
We retain your personal information only as long as necessary for the purposes outlined in this policy, legal requirements, or legitimate business needs. Different types of information have different retention periods.
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment records | 7 years after completion | Educational certification requirements |
| Payment information | 5 years after transaction | Tax and accounting obligations |
| Support communications | 3 years after resolution | Quality assurance and legal protection |
| Website usage data | 2 years after collection | Analytics and service improvement |
| Marketing preferences | Until withdrawal of consent | Consent-based processing |
When retention periods expire, we securely delete or anonymize your information. Some information may be retained longer if required by law or for resolving disputes.
International Data Transfers
Your personal information is primarily stored and processed in Taiwan. However, some of our service providers may process data in other countries. We ensure appropriate safeguards are in place for any international transfers.
Transfer Safeguards
When we transfer data internationally, we use contractual protections, adequacy decisions, or other approved transfer mechanisms to ensure your information receives adequate protection regardless of location.
Service Provider Locations
Our cloud storage providers operate facilities in Taiwan and Singapore. Payment processors may handle transactions through secure servers in Taiwan, Hong Kong, and Singapore. All providers must meet our data protection standards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website performance. You can control cookie settings through your browser.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Preference cookies to remember your settings and choices
- Analytics cookies to understand website usage patterns
- Performance cookies to optimize loading times and user experience
Managing Cookies
You can disable cookies through your browser settings, but this may affect website functionality. We do not use cookies for advertising or tracking across other websites.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or prominent website notices.
Notification Process
For minor updates that don't affect your rights, we will update the "Last Updated" date at the top of this policy. For significant changes, we will provide at least 30 days notice and may request your renewed consent where required.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after updates indicates acceptance of the revised policy.
Privacy Questions and Contact
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team responds to all inquiries promptly and thoroughly.
Email: [email protected]
Address: No. 5號, Degao St, East District, Hsinchu City, Taiwan 300
Phone: +88639368569
For privacy-related concerns or to exercise your data protection rights, please clearly indicate "Privacy Inquiry" in your communication subject line.